Support Specialist (eSD SIS) - NY

Overview

Bohemia, NY

Illuminate Education is a market-leading Software as a Service (SaaS) student assessment and reporting platform used by K-12 administrators and educators to measure, analyze, and subsequently improve classroom and school-wide learning.

Responsibilities

Overview

We're looking for a friendly Support Specialist to join our team. You'll have the opportunity to support a great product, make a difference in the education community, and work with some really amazing people.  

Responsibilities

  • Help teachers and educators use Illuminate's eSD Student Management and Instructional products to make a difference in student's lives.

  • Handle problems using the software, providing timely workarounds for our clients, and documenting issues for the development team so we can continually make our products better.

  • Be the friendly "voice of Illuminate" to our eSD clients on the phone.

  • Provide clear, timely, helpful responses to email requests.

  • Collaborate with Illuminators on other teams (implementation, data, development, etc.) to make sure our clients get the best support possible.

  • Continue to learn and grow so you can be a better support specialist, and a better human being!

Qualifications

  • Experience supporting the eSD Student Management System or SIS systems in general a plus.

  • Amazing people skills.

  • Excellent verbal and written communication skills.

  • Motivated, self-directed learner.

  • Strong problem-solving/troubleshooting skills.

  • Strong technical aptitude.

  • Must be a quick learner.

  • Good sense of humor.

  • Efficient office work habits.

  • Ability to work independently and in a team.

Additional Information

Culture

We’re all Illuminators, and we’re all trying to change the world. We strive to be collaborative, team-oriented, and humble, with a focus on building and growing teams. Our culture is important, and we only want to work with kind, thoughtful, passionate people. A prerequisite to working here is the ability to laugh at yourself and others (when appropriate). We’re goal-oriented and fast-paced, but value a healthy work/life balance. But enough about us… We can’t wait to hear about you!